Terms of Service

Terms & Conditions

These Terms & Conditions apply to the use of the Charlotte Bristol website and to purchases made through our online store.

Charlotte Bristol is operated by NeoCommerce. Throughout these Terms, the words “we”, “us” and “our” refer to Charlotte Bristol and NeoCommerce. The words “you” and “your” refer to the customer or website visitor.

By visiting our website, browsing our products or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.

These Terms do not affect your statutory rights as a consumer.

1. Store Information

Store name: Charlotte Bristol
Company name: NeoCommerce
Company number: 98278630
Business address: De Bunders 4, 5427HD Boekel, NB, The Netherlands

Email: info@charlottebristol.com
Telephone: +31 630474943

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

Use the website in a way that breaches any applicable law or regulation
Attempt to interfere with the security or proper functioning of the website
Upload or transmit harmful code, viruses or malicious software
Copy, reproduce, resell or exploit any part of our website without permission
Provide false, misleading or incomplete information when placing an order

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been breached.

3. Product Information

We aim to present our products clearly and accurately, including product images, descriptions, colours, sizes and prices.

However, slight differences may occur due to screen settings, lighting, photography, product updates or manufacturing variations.

Product descriptions, images and availability may be updated from time to time. We reserve the right to correct errors, update product information or remove products from sale where necessary.

4. Prices and Availability

All prices shown on our website are displayed in the currency shown at checkout.

Prices may change from time to time without prior notice. The price you pay is the price shown at checkout when your order is placed.

Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and offer a suitable solution, such as a replacement, waiting for restock where possible, or a refund.

5. Placing an Order

When you place an order on our website, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not guarantee that the order has been accepted or fulfilled.

We reserve the right to review, refuse or cancel an order where there is a legitimate reason to do so, including:

Incorrect or incomplete customer details
Suspected fraud or unauthorised payment
Product or pricing errors
Stock availability issues
Delivery restrictions
Misuse of promotions or discount codes

If we cancel an order after payment has been taken, we will arrange a refund to the original payment method.

6. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

Payments are processed securely through our payment providers. We do not store your full card details on our own systems.

By placing an order, you confirm that you are authorised to use the chosen payment method.

7. Shipping and Delivery

We currently deliver to customers within the United Kingdom.

Our delivery terms are explained in our Shipping Policy. This includes our order cut-off time, handling time, estimated shipping time, delivery area and shipping costs.

Delivery times are estimates and may be affected by courier delays, public holidays, seasonal demand, incorrect address details or other circumstances outside our control.

Please make sure your delivery address is complete and accurate before placing your order.

8. Order Cancellations

If you would like to cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but once an order has been fulfilled, dispatched or handed over for processing, it can no longer be cancelled.

If your order has already been fulfilled, you may request a return after delivery in line with our Returns, Refunds & Cancellations Policy.

Charlotte Bristol does not charge cancellation fees.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Returns, Refunds & Cancellations Policy.

Eligible items may be returned within the stated return period, provided they meet the return conditions.

Please contact our customer support team before sending any item back, so we can provide the correct return instructions.

10. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or bundle offers.

Promotions may be subject to specific conditions, such as minimum order value, expiry date, product exclusions or usage limits.

We reserve the right to amend, withdraw or refuse a promotion where there is misuse, technical error or a clear mistake.

If part of an order is returned, any promotional discount may be recalculated based on the items kept.

11. Customer Responsibilities

You are responsible for ensuring that:

Your order details are correct
Your delivery address is complete and accurate
You are available to receive your parcel where required
You follow any return instructions provided by our customer support team
Products are used and cared for according to their intended purpose

We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.

12. Website Content

All content on our website, including text, images, graphics, product descriptions, branding, layout and design, belongs to Charlotte Bristol, NeoCommerce or our content providers.

You may not copy, reproduce, distribute, modify or use any part of our website content for commercial purposes without written permission.

13. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, apps or tools.

We are not responsible for the content, policies, accuracy or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

14. Personal Data

We process personal data in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal data may be processed for purposes such as order fulfilment, payment processing, delivery, customer support and legal compliance.

15. Errors and Corrections

Occasionally, information on our website may contain typographical errors, pricing errors, product inaccuracies or omissions.

We reserve the right to correct errors, update information, cancel affected orders or amend product details where necessary.

If an order is affected by a clear error, we will contact you to explain the issue and provide a suitable solution.

16. Limitation of Liability

We are not responsible for losses that were not reasonably foreseeable at the time of purchase or that result from misuse of our website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Your statutory consumer rights remain unaffected.

17. Events Outside Our Control

We are not responsible for delays or failure to meet our obligations where this is caused by events outside our reasonable control.

This may include courier disruption, extreme weather, technical issues, strikes, supply chain delays, public holidays, customs or transport delays, or other unexpected events.

Where this happens, we will do our best to keep you informed and resolve the issue fairly.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will apply from the date they are published on our website. Please check this page occasionally to ensure you are aware of the current version.

19. Governing Law

These Terms are governed by the laws of the Netherlands, without affecting any mandatory consumer protection rights that may apply to customers in the United Kingdom.

20. Contact Information

If you have any questions about these Terms & Conditions, your order or our policies, please contact us: