If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

To help us review the issue quickly, please include:

• Your order number
• Clear photos of the item
• Photos of the packaging, if relevant
• A short description of the issue

Our customer support team will review your request and help find a suitable solution as quickly as possible.

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking details. You can use the link in that email to follow your parcel and view the latest delivery updates.

You can request a return within 30 days of receiving your order, as long as the item meets our return conditions.

Return shipping costs are the customer’s responsibility, unless your item arrives damaged, faulty or incorrect. Once your return has been received and approved, your refund will be issued to the original payment method.

You can read our full policy here:
Return Policy

We accept a range of secure payment methods at checkout, including major debit and credit cards, Apple Pay, Google Pay and Shop Pay.

Yes, we currently deliver within the United Kingdom.

Our estimated delivery times are:

• Order handling time: 1–3 business days, Monday to Friday
• Shipping time: 4–6 business days, Monday to Friday
• Total estimated delivery time: approximately 5–9 business days from the date of purchase

You can find more details in our full Shipping Policy.

During busy sale periods, order volumes may be higher than usual. We always do our best to process and dispatch orders as quickly as possible, and we appreciate your patience.

Yes, each product page includes a size guide to help you choose the right fit. If you are unsure between sizes or need extra guidance, our customer support team will be happy to help.

You can add your discount code during checkout. Simply enter the code in the discount field and apply it before completing your order. Once applied successfully, the discount will be shown in your order total.

Please contact us as soon as possible after placing your order if you would like to cancel it.

We will do our best to help, but once an order has been fulfilled, dispatched or handed over for processing, it can no longer be cancelled. If your order has already been fulfilled, you may request a return after delivery in line with our return policy.

If your question has not been answered above, our customer support team will be happy to help.

You can reach us through our contact page, by email at info@charlottebristol.com, or by phone on +31 630474943.

Our customer service hours are Monday to Friday, 9:00–17:00. We aim to respond within 24 hours during business days.